Policies

1. Introduction

These terms and conditions ("Terms") govern the use of the website ("Hypeluck.com") and its related services (collectively, the "Service").

By using the Website or the Service, you agree to be bound by these Terms. If you do not accept them, do not use the Website.

Company details: Hypeluck Limited - registered in Cyprus under company number HE 464004.

Address: 25 Voukourestiou Street, Neptune House, 1st & 3rd Floor, Suite 11, Limassol, 3045, Cyprus.

2. General Terms

We may revise these Terms at any time. Updates are effective immediately upon publication.

Fairness: Information regarding randomness and fairness (e.g., "Provably Fair" methods or third-party RNG audits) is published on the Website.

2.2 Nature of the Service. Hypeluck is a gamified e-commerce and entertainment platform. The Service allows users to purchase virtual credits or platform balance and use those credits to access interactive game features offered on the Website ("Games"). Games may include, without limitation, mystery boxes/lootboxes, battle-style competitions, upgrader-style probability games, grid-based games such as Mines, probability games such as Plinko, and other mechanics or features introduced from time to time. Participation in any Game constitutes use of the Service and is governed by these Terms. Hypeluck does not operate as a traditional betting or wagering service and does not knowingly facilitate illegal gambling activities. Prizes may include virtual items, digital goods, physical goods, platform credits, discounts, additional gameplay opportunities, or other items of value depending on the outcome of a Game. You acknowledge that certain Games may involve the possibility of receiving a prize whose value may be lower than the credits used to participate. Outcomes are determined by chance-based systems or probability mechanisms and are final once generated. You are solely responsible for ensuring that your access to and use of the Service is lawful in your jurisdiction, and you agree not to use the Service if doing so would violate any applicable law. Hypeluck makes no representation or warranty regarding the legality of the Service in any jurisdiction. Nothing on the Website constitutes legal advice, and you assume all risks and responsibility associated with accessing and using the Service.

2.3 Game Rules and Changes. The Company reserves the right to introduce, modify, suspend, discontinue, or otherwise change any Game mode, feature, mechanic, prize structure, eligibility requirement, or rule at any time, with or without notice, to the extent permitted by applicable law. Additional rules or specific terms may apply to particular Games, promotions, bonuses, or features and may be published on the Website from time to time ("Game Rules"). Such Game Rules are incorporated into these Terms by reference, and in the event of any conflict, the Game Rules shall control solely for the applicable Game, promotion, bonus, or feature.

3. Your Obligations

By using the Service, you confirm that:

• You are at least 18 years old.
• You have the legal capacity to form a binding agreement.
• You will not use VPNs or proxies to conceal your location.
• You are the authorized user of your payment method.
• You will not reverse legitimate payments.
• You act only on your own behalf.
• You will not manipulate markets or elements of the Service.
• You will act in good faith at all times.

4. Restricted Use

You must not use the Service:

• If you are under 18 (or under the age of majority in your jurisdiction).
• If you reside in or access from: Australia, France (and territories), Netherlands (and territories), Spain, United Kingdom, or any FATF-blacklisted country.
• To collect or misuse personal data.
• To disrupt, influence, or manipulate other users or systems.
• To promote unsolicited advertising or affiliate links.
• To collude, cheat, or commit fraud.

Note: Accounts and funds may not be transferred between users.

We may terminate accounts used for unauthorized purposes.

Employees of Hypeluck or affiliates cannot play for real money without written consent.

5. Registration

• We may refuse registration at our discretion.
• Registration must be completed personally.
• You must provide accurate information and keep your email current.
• Only one account per person is allowed.
• We may verify your identity and financial standing.
• You are responsible for keeping your password secure.
• You must not share or display internal Service content publicly.
• We may request additional documents at any time.

5.11 KYC / EDD & Investigation Holds

We may require verification (ID, proof of address, source of funds, etc.) and freeze your account pending completion.

5.11.1 Ongoing Monitoring

Transactions and gameplay may be monitored for AML/CFT compliance.

5.11.2 Re-Verification

We may require re-verification before allowing withdrawals or item dispatches.

6. Your Account

• Multiple currencies may be supported.
• No credit is provided.
• Accounts may be closed or suspended for breach of Terms.
• We may return funds and close accounts without prior notice.
• Notify us immediately of any account errors.
• Accounts cannot be transferred or pledged.
• To close your account, email support from your registered email.

6.8 Dormant Accounts

After 12 months of inactivity, a monthly maintenance fee may be charged until activity resumes or the balance reaches zero.

7. Purchasing Items

• Use only payment methods registered in your name.
• Deposits are converted using prevailing exchange rates.
• We use third-party processors.
• Do not initiate chargebacks.
• The account is not a bank account and does not accrue interest.
• Accepting bonuses means you accept their specific terms.
• Do not deposit funds from illegal activities.
• Keep transaction records for your reference.
• Loot box purchases may be illegal in some jurisdictions; check your local laws.

7.8 Digital Assets

Digital asset transactions are irreversible, subject to network fees and price volatility.

7.9 Shipping, Taxes & Risk of Loss

You are responsible for customs, duties, and VAT.

Risk transfers to you upon dispatch.

7.10 Withdrawal Delays & Limits

We may impose withdrawal limits and delays (up to 14 days or more) for fraud or compliance checks.

8. Errors

Report any errors immediately.

We are not liable for system bugs, glitches, or malfunctions.

Purchases affected by such issues may be voided or reversed.

8.2 Error Outcomes

• Reverse items or credits obtained through errors.
• Recover overpaid amounts.
• Correct transaction mistakes.

9. Communications and Notices

All communications must be through the support form or your registered email.

We may contact you via the Website or your registered email address.

10. Matters Beyond Our Control

We are not liable for delays or failures caused by events beyond our control (Force Majeure).

11. Liability

To the extent permitted by law, we are not liable for indirect losses.

We are only liable for death or injury caused by negligence.

Our maximum liability per incident is the lower of your transaction amount or EUR 500.

Ensure device compatibility and maintain antivirus protection.

12. Fraud

Any fraudulent, dishonest, or criminal activity will result in:

• Immediate account termination.
• Forfeiture of prizes.
• Possible legal action.

You agree to indemnify the Company for losses caused by such actions.

13. Intellectual Property

• You may not use our name, logo, or branding without consent.
• All content and systems are owned by Hypeluck.
• You may not copy or use our data in other products.
• No licenses are granted beyond personal use.
• Automated copying or scraping is prohibited.

14. Your License

We grant you a non-exclusive, limited, non-transferable license for personal use only.

You may not reproduce, modify, or distribute the Service or its content.

Violation may result in civil or criminal penalties.

14.4 Publicity Release

You grant Hypeluck the right to use your username, avatar, and winnings for promotional purposes.

15. Your Conduct and Safety

Follow the rules below to keep the Service safe for everyone.

15.1 Prohibited Behaviour

• Sharing false, illegal, or misleading information.
• Promoting criminal activity.
• Harming minors.
• Posting obscene, hateful, or infringing material.
• Uploading malware or attempting to hack systems.
• Spamming, scamming, impersonation, or evading bans.

15.4 Automation, Multiple Accounts & Evasion

Use of bots, scripts, or automation is strictly prohibited.

We may terminate or suspend accounts engaged in such activity.

16. Links to Other Websites

We are not responsible for external websites linked from our Service.

Review third-party policies before engaging.

17. Complaints

Contact Customer Service through the Website using your registered email.

We aim to respond within 28 days.

Disputes must be raised within 3 days of the incident.

If unresolved, disputes proceed to arbitration.

17.7 Binding Arbitration; Class-Action & Jury Waiver

All disputes are subject to binding individual arbitration in Cyprus.

You waive any right to a jury trial or class action.

Either party may seek injunctive relief in Cyprus courts.

18. Assignment

You may not assign your rights or obligations without our consent.

We may assign ours to a third party.

19. Severability

If any provision is invalid, it will be modified to remain enforceable; the remainder continues in full effect.

20. Breach of These Terms

We may suspend or terminate your account without notice for serious breaches.

You will be notified afterward.